Caviste

Good to know

Goals & Performance Metrics:

3 Months:

1. Understand the operational and logistical workings of the wine cellar, including stock management and product presentation.
2. Integrate effectively within the team to understand dynamics and expectations.
3. Draft a detailed feedback report highlighting observations on organization, products, and customer interactions after this initial period.

6 Months:

- Master the 500 product references (wines, spirits) to be fully operational in customer advising.
- Achieve the expected commercial performance in line with the semester forecasts.
- Use insights from the feedback report to address improvement areas and optimize internal processes and customer experience.
- Strengthen customer loyalty by organizing a tasting workshop for clients.

9 Months:

- Have complete mastery of the set commercial objectives and proactively aim to exceed them.
- Be fully autonomous in managing the wine cellar, including:
- Stock management, ordering, and product presentation.
- Customer advising and loyalty building.
- Regular organization of events (tastings, training sessions, etc.).
- Train colleagues on food and wine pairings to enhance their advising skills and improve customer interactions.
- Achieve a Net Promoter Score (NPS) of 4.5/5 from regular customers.


This autonomy is the result of continuous support during the first 3 and 6 months, providing a solid foundation to succeed and thrive in the role. The individual becomes a strategic pillar, ready to take on broader responsibilities if needed.

N+1 Management Style:

Continuous support during the first 3 and 6 months, providing a solid framework to succeed and flourish in the role.

Career Progression Opportunities:

We prioritize the growth of our team members. You will have access to resources, training, and mentorship programs that will help you develop both personally and professionally.

Benefits & Culture:

- Base Salary: 30,000 to 40,000 MUR.

- Commissions: Up to 10,000 MUR per month based on performance.

- Insurance: Full health coverage with a 70% employer contribution.

-Pension Scheme: Participation in a retirement plan.
- Employer contribution varies with age (Employee: 3%; Employer: 5%, 7%, 10%, 14%).

Candidate Selection Criteria:

- Demonstrates strong interpersonal skills with active listening and approachability

- Communicates with agility, adapting to different audiences

- Maintains a solution-oriented and proactive mindset

- Passionate about the field, with a strong sense of innovation

- Builds lasting client relationships and ensures customer loyalty

- Highly organized and detail-oriented in daily operations

- Possesses knowledge in oenology or equivalent expertise

- Has experience managing a wine cellar and stock operations

- Brings solid business acumen and sales consulting skills

- Capable of planning and facilitating events

- Skilled in training and leading teams effectively

- Proficient in Microsoft Office tools

- Fluent in both French and English

- Holds a valid driver’s license and maintains a professional appearance

Work condition:

Location:

- Primarily based in Phoenix, with regular travel to other cellars in Grand Baie and Tamarin.

- A vehicle will be provided for travel.


Hours:

Monday to Sunday on a shift system.


Engagement:

- Active participation in events (tastings, workshops, etc.) to create unique and enriching experiences with consumers, reinforcing the cellar’s image.

Message from your future manager N+1:

Are you passionate about the world of wine and spirits and love sharing this passion? We have the perfect position for you! By joining our team as a wine cellar manager, you’ll have the opportunity to advise curious clients, showcase your knowledge, and grow in an environment where friendliness and expertise are at the heart of our work. Come share your talent and write a beautiful story with us. We would be delighted to meet and chat with you!