The main focus of the role is on key account retention and key account development. The Key Account executive’s responsibility is to grow the business within the existing customer base and to ensure and achieve highest level of customer retention through customer satisfaction. It is crucial to understand customer needs and requirements and to translate such needs into solutions. Pro-actively promote such solutions with the aim to add value, build up close relationships with the customers and lock in customers. The Key Account Executive identifies potential cost saving synergies and creates a win-win situation through individual and holistic solutions

MAIN AREAS OF ACCOUNTABILITY:

  • Support the Amadeus company strategic goals and core messages.

  • Develop and maintain an effective Account and Key Account Management Plan (Definition of qualification criterion per customer segment and respective service levels).

  • To implement, optimise and maintain efficient account management processes.

  • Using CRM database to track and log activities for key accounts and manage opportunities.

  • To assess and understand customer needs and problems pro-actively and to provide efficient solutions. Solving customer problems early and avoiding problems in the first place, be proactive versus reactive.

  • To develop and promote Amadeus value proposition, specifically in the solutions area through all Amadeus communication channels and on an individual level for all key accounts.

  • To seek feedback from existing customers on Amadeus value proposition and relay the findings to the appropriate department.

  • To source predetermined competitor activities from newly migrated clients and relay the findings to the appropriate department.

  • To liaise with Solutions Department regarding communication of new and existing solutions to Amadeus Key Accounts.

  • To provide an annual activity plan per key account, based on a precise need analysis.

  • Define and update an Agency Development Plan for all key accounts.

  • Retention of key accounts by creating loyal customers and keeping 95% of targeted key accounts.

  • Building and fostering relationships, both within the customer’s and within own organization. Strong relationship skills build deep and wide trust within the customer and also with key stakeholders. The value to our business is retention and acquisition of customers.

CANDIDATE PROFILE:

EXPERIENCE

  • At least 5-8 years experience in account management.

  • Travel and industry knowledge would be a bonus and GDS knowledge a distinct advantage.

  • Good understanding of Amadeus products, services and the industry, would be at an advantage.

  • The role itself requires flexibility in terms of hours of work etc. and an overall positive and pro-active approach to work.

  • Travel both within South Africa and overseas (Madrid, Nice etc) is required.

  • The role is a highly visible role externally, and the Role Holder should thus represent Amadeus in a positive, professional manner at all times.

KNOWLEDGE & SKILLS

  • Solutions oriented.

  • Language: Fluent both in local language and in English.

  • Organised, structured and accurate.

  • Analytical and proactive. Capable of working independently.

  • Flexible, customer, result-driven, and a good team player.

  • Pro-Active and friendly, “Can Do” approach to work.

  • Interpersonal Skills (Written and Oral).

  • Organisational / Time Management Skills.

  • Technical IT awareness.

  • Change management and flexibility.

CORE COMPETENCIES

  • Attention to detail and accuracy.

  • Customer focused and results-driven.

  • Planning and organising.

  • Strategic thinking, Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Strong communication skills.

  • Good command of the English Language.

  • Project management skills.

  • Problem identification and analysis.

  • Judgment and problem-solving.

  • Work well both independently and within a team.

  • Stress tolerance.