RESPONSIBILITIES:

  • Ensures that minimum brand standards have been implemented.

  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

  • Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

  • Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments.

  • Assists F&B Outlet Managers in conducting refresher training on standards of service for Food & Beverage based on brand standards.

  • Assists the Training Department in the consolidation and implementation of key action items as a result of the Customer Audit.

  • Assists and ensures all selected F&B Management Development Programmes and on Skills Training candidates complete the assignments according to schedule.

  • Conducts field coaching regularly to ensure that all standards of service are followed by all employees and provide constructive feedback to the department heads concerned as well as the training department to ensure corrective training is initiated.

  • Coordinates the inter-department cross-training initiatives within Food and Beverage.

  • Assists in the development of a comprehensive Training Plan of all training activities for the year and reviews the plan quarterly.

  • Conducts and documents on-job-training for the new F&B employees.

  • Assists the Training department to implement and evaluate F&B Divisional training and development programs.

  • Assists F&B Outlet Managers to implement and evaluate divisional training and development programs.

  • Monitors service and food and beverage standards in Outlets: Work with the Outlet Managers, Executive Sous Chefs, and Chef de Cuisines to take corrective actions where necessary.

QUALIFICATION:

  • Should have relevant experience in training and F&B Operations.

  • Should be a graduate in any relevant field.