• To build and maintain partnership with assigned countries as well as develop and manage the team to deliver against agreed Service level agreements within agreed scope.




  • Develop, agree and maintain the annual Service Level Agreements (SLAs) and ensure these are executed.

  • Management and maintenance of Standard Operating Process (SOP).

  • Develop and maintain an excellent relationship with the country or cluster representatives and ensure proper communication channels are adhered to.

  • Act as the main and final point of escalation for customer issues for both local and outsourced activities.

  • Manage the contacts with internal and external service providers on behalf of the country or cluster, e.g. Regional finance controllers, country CFOs and finance managers, External suppliers, Banks, Tax authorities, Auditors.

  • Any other requirements and tasks from time to time as and when the business requires it.


  • Actively promote the acquisition and sharing of knowledge and experience to assist in the integration strategy of DPWN group and Express division.

  • Manage and support the local training deliverables, work plan, status, scope, issues & resources relating to technical environment i.e. PC set-up, test server, training environment.

  • Support the transfer of activities from countries/clusters to lead country under agreed timelines, focusing on country implementation, preparation of new premises, change management etc…


  • Identify and implement opportunities to improve service quality and cost.

  • Ensure the monthly accounting and reporting activities are executed in line with the guidelines, IAS/IFRS principles and local GAAP.

  • CRISP (assessments and maintenance).


  • Champion the continuous development of people and ensure succession planning in line with strategy – work with peer managers to take a cross-departmental view.

  • Ensure a consistent and effective performance management cycle is carried out for the entire department; e.g. set and evaluate targets in tandem with Performance control in line with annual operating plan.

  • Ensure the development of resources over time and with the right skill-set, to deliver agreed service levels and cost effectiveness.


  • Proven track record of managing people/ department.

  • Strong People management skills and strong interpersonal skills.

  • Experience of multi functional, multi-cultural and multi-national environment.

  • Strong leadership and proven ability to plan, organize and drive change through an organization.

  • Integrity, personal drive and enthusiasm which motivates people and inspires the highest professional standards, client-focus and demonstrates personal commitment through every action.

  • Ability to think strategically.

  • Project management skills.

  • Good in communication of solutions.

  • Fluent in English & French.

  • Preference for medium to long term experience in a similar environment of management experience at senior level.

  • A university degree or equivalent, preferably accounting/finance.