DUTIES AND RESPONSIBILITIES:

  • To develop, implement and monitor annual budget, revenue goals and expenses for operations departments.

  • Provide timely and accurate reporting of all financial and non-financial information as directed, requested or required.

  • Monitor hours to maximize productivity and minimize overtime.

  • Monitor monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and take effective corrective action when necessary.

  • Develop, maintain and administer sound organizational plans and initiates improvements as necessary.

  • Oversee the care and maintenance of all the Leisure facilities physical assets.

  • Coordinate Leisure & Entertainment marketing programs designed to promote the facility’s services to potential customers.

  • Ensure the highest standards of quality service in the Resort.

  • Prepare work schedules and assigns to Heads / Supervisors areas of responsibility.

  • Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.

  • Ensure that the Entertainment Team facilities and services are up to date and in line with Attitude Health and Safety procedure.

JOB KNOWLEDGE, SKILLS & ABILITIES:

  • Appear confident, well groomed, dressed in a smart casual manner.

  • Personality:  warm, welcoming and pleasant.

  • Act with integrity.

  • Firm management abilities with high influencing skills.

  • Self-motivated, Initiative, Creative and Innovative.

  • Hands-on approach to all operational aspects.

  • Coaching Skills.

  • Fluency in English and French.

  • Proficiency in Microsoft Office software:  Word, Excel and PowerPoint, as a minimum.

QUALIFICATION STANDARD:

  • SC / HSC.

  • Experience: Client’s oriented experience and 5 years of experience.

  • Personal Qualities: Organisational Skills, Planning and good communication, Team Leader.

  • Additional Skill required: Computer skills (Proficiency in Microsoft Office software: Word, Excel and PowerPoint), numerical skills and basic knowledge of Hotel Operations.