Customer Billing and Administrative Officer
Job insights
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Date posted
23/12/2024
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Closing date
22/01/2025
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Hiring location
Center
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Experience Level
Junior
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Experience
1 - 3 Years
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Remote work option
Yes
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Expatriate Eligibility
Yes
Key responsibilities
Main Responsibilities:
- Reception, validation, and recording of contracts and sales in compliance with deadlines and procedures.
- Prioritizing the verification of customer data.
- Ensure the completeness of Purchase Orders (POs) and sales contracts: new clients, new orders, options, upgrades, renewals (address, phone number, fax, portability, delivery address, etc.), and contacts (administrative manager).
- Issue customer invoices (subscriptions, service access fees, various services).
- Set up complex billing for large accounts and framework agreements.
- Issue credit notes.
- Handle customer cancellations.
- Monitor payment rejections.
- Track customer refunds.
- Manage customer relationships (handle information requests, disputes).
Hard skills
Soft skills
Good to know
Goals & Performance Metrics:
- Ensure that all contracts and sales are recorded, validated, and processed accurately within set deadlines.
- Achieve a 99% accuracy rate in the verification and completeness of customer data, including addresses, contacts, and contractual details.
- Successfully implement complex billing structures for large accounts, with zero billing errors.
N+1 Management Style:
- The N+1 Manager encourages regular feedback, open communication, and team collaboration.
- Focuses on achieving high performance through clear goal-setting, regular performance reviews, and providing constructive feedback.
Career Progression Opportunities:
Internal Mobility
Skill Development
Benefits & Culture:
Comprehensive Benefits Package
Work-Life Balance
Inclusive Culture
Employee Wellbeing Programs
Candidate Selection Criteria:
Proficiency in written and spoken French
Customer-oriented mindset
Strong internal and external interpersonal skills
Adaptability to the Sage X3 tool
Adherence to procedures
Ability to communicate professionally and consistently with internal departments and external partners
Strong analytical skills
2 years of experience in a similar role in sales administration and billing
Work condition:
A dynamic work environment in new, modern offices with parking facilities for all employees and 24/7 security
A modern, fully equipped gym
Indoor and outdoor relaxation areas
Transport facilities: shuttles from Wooton, Réduit, and Hermitage (09:30 AM), with return van service in the evening (07:00 PM)
Hours of work: Monday to Friday, 10:00 AM to 07:00 PM
Message from your future manager N+1:
We are looking for a detail-oriented and customer-focused professional to join our dynamic team.
Interested in this job?.
30 days left to apply
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