Administrative officer in telecom sector
Job insights
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Date posted
23/12/2024
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Closing date
22/01/2025
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Hiring location
Center
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Experience Level
Fresher
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Experience
< 1 year
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Remote work option
No
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Expatriate Eligibility
no
Key responsibilities
Main Responsibilities:
- Manage and oversee the processing of telecom service orders.
- Validate and record orders, and input them into the supplier’s platform.
- Ensure smooth order tracking: inform customers of appointments, work to be done, validate equipment production, and communicate the order status to customers step by step via emails and phone calls.
- Confirm with customers the activation of telecom solutions.
- Handle incoming calls related to order tracking and administrative requests: identify customer needs, provide reassurance, and effectively address any objections.
- Follow up with customers on corrective actions to be taken, deadlines, and procedures to best address complaints, and inform customers by email of the actions being taken.
- Coordinate with internal departments and suppliers.
- Handle administrative requests.
Soft skills
Good to know
Goals & Performance Metrics:
On-Time Delivery
Customer Satisfaction
Error-Free Delivery
N+1 Management Style:
The N+1 Manager is involved in day-to-day operations, providing guidance and support to ensure smooth delivery processes.
Regular performance reviews and constructive feedback are provided to help drivers improve and excel in their roles.
Career Progression Opportunities:
Internal Mobility
Skill Development
Benefits & Culture:
Comprehensive Benefits Package
Work-Life Balance
Inclusive Culture
Employee Wellbeing Programs
Candidate Selection Criteria:
Proficiency in written and spoken French
Customer-oriented mindset
Strong internal and external interpersonal skills
Attention to Detail
Telecommunications Knowledge
Work condition:
A dynamic work environment in new, modern offices with parking facilities for all employees and 24/7 security
A modern, fully equipped gym
Indoor and outdoor relaxation areas
Transport facilities: shuttles from Wooton, Réduit, and Hermitage (09:30 AM), with return van service in the evening (07:00 PM)
Hours of work: Monday to Friday, 10:00 AM to 07:00 PM
Message from your future manager N+1:
Join our team as a administrative officer in the telecom sector and become a key part of a dynamic, customer-focused operation.
Interested in this job?.
30 days left to apply
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