Why do people call us the world’s most international company? Is it because we operate in more than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connect people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.


Reporting to the Chief Financial Officer, your duties will be:

  • To improve quality, efficiency and effectiveness of the Accounts Receivable Operation through process improvements, automation and harmonization with the aim to optimize working capital, minimize transactional costs and control DP DHL exposure to bad debt losses.

  • He/she directly manages a team of supervisors, clerks and experts.

  • He/she is responsible for OtC / AR KPIs, bad Debt Provision/Expenses and customer relationship management in his direct scope of responsibility.

  • He/she continuously improves OTC processes using First Choice methodology as well as launching optimization  initiatives.

  • He/she carries operational accountability and secures business continuity, and delivers improved operational effectiveness against evolving business requirements.


  • To maintain and execute collection strategies in line with set standards and policies.

  • To guarantee timely and effective execution of internal control framework.

  • To actively manage cross-functional dependencies.

  • To review daily progression to cash targets; adjusts and yields collection and credit activities accordingly to meet cash collection objectives.

  • To act as a subject matter expert; propose, implement and maintain continuous improvement log in the field of Order-to-Cash.

  • To manage service line agreements with 3rd party collection agency.

  • To manage cost related to 3rd party collection and credit rating agencies.

  • To manage bad debt provision and expenses.

  • To exercise good management judgment in the execution of job responsibilities (i.e. cost centre management).

  • Internal Stakeholders: Head of SSC, BU CFO's, Controlling (Treasury, Taxes), OTC Heads, SSC Heads, Regional and Country Sales Mgrs, Operation Managers, Customer Service Managers, Regional and Country IT Managers / BPOs.

  • To integrate service orientation in all areas of work.

  • To act as a point of escalation to business partner and end-customers.

  • To manage dependencies across the entire OTC chain.

  • Recruit, build, manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.

  • Ensure proper staffing of daily activities and projects to include the right level of resources based on skills, experience and formal training/education to manage change processes.

  • The motivation of and role model for all direct/indirect staff.

  • Efficient leadership, people management and guidance of staff, respecting cultural environment and history.


  • Degree in Accounting/Finance/Economics. 

  • Minimum of 3 years in Account Receivable or Finance related experience. 

  • Strong ability to make impact and influence.

  • Excellent business/commercial acumen.

  • Experience in multicultural environment.

  • People management experience.

  • Knowledge of the courier/logistics industry.

  • Fluency in French and English.


  • People management experience.

  • Divisional working experience.

  • Previous collection/credit Risk Management Experience.

  • High customer focus and service orientation.

  • Sensitive to cultural specifics.

  • Proven commitment to excel and meet targets.

  • Intermediate presentation skills.

  • Advanced MS office knowledge.

  • Good analytical skills.

  • Excellent communication and conversational skills.

  • Planning and Organising.

  • Decision Making/Judgement.

  • Problem-solving.