The Business Account Manager is passionate about SaaS and the digital sector. He/She has a strong leadership mindset and thrive to manage a talented team in a fast evolving and challenging environment. He/She has a strong acumen for KPIs and data driven decision making. He/She is comfortable to interact with client on various subject matters.

  1. Ensuring the satisfaction of the team portfolio of clients is achieved,
  2. Lead a team of Business Account Specialists through their daily challenges,
  3. Assist the team in respect of setting priority and following processes,
  4. Follow team KPIs and ensure objectives are achieved,
  5. Compile accounts data in dashboard to present to upper management,
  6. Manage one or more account with client relationship, and account operation within the platform,
  7. Ensuring the close monitoring of renewing projects for team portfolio,
  8. Maintaining a strong alignment with the Account Manager team,
  9. Ensuring a perfect billing flow with a strong collaboration with the finance team,
  10. Ensuring continuous improvement of our sales administration processes as we value your feedback to improve the way we deliver value to our clients,
  11. Manage the onboarding of new commers in his/her team according to processes,
  12. Propose improvement in team processes, onboarding, and platform improvement,
  13. Any other support that is needed to fulfill a business need.

Tagged as: saas;jira;zendesk

  • Enthusiastic with great interpersonal skills and with a positive attitude,
  • Proven leadership experience of 3 years with mid size team,
  • You like solving problems and are detail oriented,
  • Excellent oral and written communication skills in French and English (a 3rd language is a plus,)
  • A minimum of 6 years in Customer Support, Sales administration or any related Service field,
  • A minimum of 3 years’ experience working within digital products environment, like e-commerce, marketplace or SaaS,
  • A degree or more in Communication, Management, IT, Business or similar fields
  • Able to tackle complexity and pay attention to details, accentuate an analytical mind,
  • Experience with interaction with a digital product team a plus,
  • You enjoy working in a team as well as independently.
Job Overview
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