• Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests’ stays meticulously.
  • Supervise the implementation of housekeeping standards and procedures in relation to cleaning and Room Attendants’ work performance.
  • Oversee that rooms have been properly cleaned in accordance with resort standards and are ready to be released to superiors.
  • Checks the occupied and departure rooms, giving special attention to VIP guests and its amenities.
  • Inspect rooms completed by the Room attendant in assigned section.
  • Participate in frequent quality spot-checks in assigned section, with regards to procedures, hygiene, service quality, storage and par stocks, conducted by the Executive Housekeeper / Rooms Division Manager.
  • Report rooms that need extensive cleaning to the Executive Housekeeper / Rooms Division Manager and to take note of any request.Schedule the cleaning of the room carpets, upholstery and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
  • Daily allocation of rooms to team members.
  • Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
  • Organizes and facilitates the room making process.
  • Keep record of all deep cleaned rooms in assigned section to ensure adherence to the deep cleaning program.
  • Report all checkouts, early make-up, guest requests and other information to valets/maids.
  • Supervise all on goings on the floor, communicate the status of all rooms at any time and have an overview of what needs to be completed.
  • Supervise the cleaning of daily assigned areas according to set standards and procedures.
  • Carry out rounds of assigned area, checking for any maintenance anomaly or missing amenities and report issues to HK Coordinator /
  • Maintenance/ Engineering department.
  • Monitors staff access to rooms.
  • Check all sections of housekeeper’s supply and equipment to be sure they are in working condition.
  • Aware of all room categories and amenities.
  • Achieve positive outcomes from guest queries in a timely and efficient manner.
  • Maintain equipment in proper state of cleanliness and repair as per standard.
  • Report any equipment defect or failure and reports any malfunctioning to superiors.
  • Assist superiors in maintaining strict inventory and purchase control over all controllable items.
  • Assist superiors in conducting stock inventory as per finance department guidelines on a monthly basis.
  • Maintain par stock in assigned section at optimum level.
  • Control the issuing and retrieval of guest amenities and supplies.
  • Assist superiors in ensuring the orderly flow of information to and from assigned personnel.
  • Maintain detailed knowledge of the Resort daily activities in order to assist with guest inquiries
  • Maintain a thorough knowledge of the Resort, public areas, rest rooms and surrounds layout in order to assist guests.
  • Give regular feedback to subordinates on their performance.
  • Report and submits lost and found articles to superior immediately.
  • Verify that “lost and found” procedures are respected by subordinates.
  • Log security incidents and accidents in accordance with the Resort requirements.
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
  • Organise daily briefings with subordinates to exchange information and resolve work issues.
  • Organise induction and on-the-job training of subordinates.
  • Keep record of presence and absence of subordinates.
  • Take part in any training offered by the Hotel so as to update your skills.
  • Report misconduct and unsafe work practices immediately to superiors.
  • Provide support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling and also enforces to the hotels standard operating procedures.
  • Assist other departments wherever necessary and maintain good working relationships.
  • Maintain personal knowledge by completing in-house training and workbooks.
  • Deal with all guests’ queries and complaints swiftly and efficiently.
  • Handle guest/ customer calls received at the department and record all messages / reservation requests/ queries and assign to appropriate housekeeping team member. Take responsibility to ensure action is taken wherever possible.
  • Represent the Executive Housekeeper in his/her absence.
  • Take part in training and implement accordingly.
  • Ensure Attitude grooming standard while on duty and until leave the hotel premises.
  • To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
  • Conduct his/her duties in a courteous, safe, efficient and in the most productive manner, in accordance with the hotel’s policies and procedures, brand standards and code of conduct, ensuring that a high level of service is maintained.
  • To maintain a good rapport and working relationship with employees within the department and all other departments.
  • Ensure to check the rosters on daily basis and be aware of any shift changes and adjust the working schedule accordingly.
  • To participate in employee yearly performance appraisal.
  • To assist monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
  • To attend training and meetings as and when required.
  • To ensure to report for duty punctually wearing the correct uniform/attire and name tag at all times and to ensure you maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standard and ensure that all HK Assistant’s (Room attendants) are aware of those and put in practice.
  • Address any complaints of harassment and discrimination promptly and confidentially.
  • To ensure that you read, understand and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to COVID-19, Fire, Hygiene, Health and Safety.
  • Aware of terms and conditions of employment, local legislation, and company/hotel policies and procedures
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • All Family members are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. • All Family members may be assigned to other duties in the hotel as and when required by business levels.
  • Perform any cognate duties that may be assigned to you by Management and head office.
  • Ensure that all potential and real Hazards are reported immediately and rectified
  • Ensure you work in a manner which is safe and unlikely to give risk of harm or injury to yourself or others
  • Use safe manual handling techniques and practise safe work habits following Attitude Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.
  • Ensure Hotel, Customer and Family members information or transactions are kept confidential during or after employment with the company. It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility
Profile:
  • Appear confident, well groomed and dressed in a smart casual manner
  •  Personality: warm, welcoming, smiling and pleasant
  • Act with integrity
  • Fair and firm management abilities with high influencing skills
  • Strong Administration skills
  • Creative and Innovative
  • Hands-on approach to all operational aspects
  • Excellent Communication Skills
  • Initiative, self-motivated
  • Good computer skills
  • Train the trainer skills
  • Good Interpersonal Skills
  • Good Leadership Skills
  • Fluency in English
  • Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum

Required

  • NC3
  • Experience: Client’s oriented experience and 1 year in the above position
  • Personal Qualities: Organisational Skills, Planning and good communication

Desirable

  • Qualifications: Diploma in Hospitality Management
  • Experience: 2 years in the position
  • Additional Skill required: Computer skills (Proficiency in Microsoft Office software: Word, Excel and PowerPoint), numerical skills and basic knowledge of Hotel Operations

To be fully conversant with: 

  • Hotel Covid-19 Safety guidelines and procedures
  • Hotel Health and Safety policy and procedures
  • Departmental Fire, Emergency and Bomb procedures and be able to raise the internal alarms correctly.
  • Hotel security procedures
  • Hotel Facilities and attractions
  • Hotel standards of operation and departmental procedures
  • Hotel Keycard policy
Job Overview
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