GSA Profile

Global Servicing Activities Ltd (GSA) is established since more than 10 years in Mauritius. It is wholly owned by Crédit Agricole Leasing & Factoring Group, a subsidiary of Credit Agricole, which is one of the leading banks in France and Europe with over 49 million clients and 150,000 employees.

GSA specializes in Credit Management and offers quality back-office accounting operations to the Group.

We are currently on the lookout for a Network Engineer. Join us if you are looking for an opportunity to learn and grow in a dynamic environment!


Conceptualise with Secure Design principles network architecture, test and implement network solutions to pre-defined group’s specifications and recommendation with minimum disruption to the business by using test environments.
Plan, configure, deploy, implement and  maintain  organization’s Core, LAN, WAN and wireless networks infrastructure, IP and routing summarization which  include  routers,  switches,  firewalls,  telephony, access point, ISP connections (MPLS, IP-VPN, Lease line, SHDSL, IPLC, ADSL…) to maximise network efficiency and to comply with group standard and recommendations.
Assist in the implementation and maintenance of IT security infrastructure with solutions such as EDR, NDR, anti-virus, anti-malware/ransomware solutions, intrusion detection/prevention systems and failover solutions.
Responsible for proof-of-concept (POC) network design and the development of appropriate test case processes. Assist with the procurement of network equipment and in managing subcontractors involved with network installation. Create and maintain detailed Visio diagrams in support of network hardware deployments.
Participate in the administration and maintenance of the network monitoring and management systems, including configuration management and network health checks. Contribute on major incident conference bridges to help with troubleshooting to resolution.
Design, plan, configure, deploy, implement  and  maintain  site-to-site VPN tunnels, point-to-site VPN with multifactor authentication to provide secure connectivity and access to company and group’s data centers.
Perform documentation and process enhancement that abide to principles of good network change management to provide direction for reducing unplanned network outages due to failed changes. Use of automation and tools to streamline change management. Perform a written transition documents and procedures for the network team when new systems and hardware are being deployed. Plan, schedule and communicate changes.
Define and  perform  routine  maintenance  of  the  network  disaster  recovery  plan  with  regular review to keep the corporate standard requirements in term of SLA. Perform regular backup like firewall config file, including replication and restore drills. Plan and conduct periodic network disaster recovery test to ensure network integrity and resilience.
Assist with the enforcement of policies and standards compliance and analysis of the effectiveness of information security controls. Ensures proper patch levels on network equipment.
Assist in risk analysis assessment and make recommendations to increase the level of security and resilience of our LAN and WAN environment by protecting system boundaries, keeping computer systems and network devices hardened against attacks and securing highly sensitive data.
Analyze  and  implement  solutions  that  take  into  consideration  all  the  complexities  and challenges involved. Records configuration release on the network and performs simulations, test network implementation prior to “live” changes following proper change management.
Develop and maintain Standard Operating Procedures and other proper documentations for the network, information system environment and other IT procedures.
Perform  routine  network  startup  and  shutdown  procedures,  and  maintain  control  records. Monitor  network  to  ensure  network  availability  to  all  system  users  and  perform  necessary maintenance to support network availability.
Troubleshoot issues that arise, seeking to understand the root cause and how to mitigate the issue in the future
Provide user support, log and resolve issues within required turnaround times. Follows-up and ensures proper documentation after each support. Ensure that the network is working optimally.
Evaluate  new  technologies  (software  and  hardware)  to  improve  network  services,  reliability, resilience, and performance and make recommendations.
To  assist in the development of  the  information  security  program  such  as  ISO  27001, NIST  or  other  security  standards across the organisation.
Assist the manager in ensuring that the set IT standards meets the business requirements. Stay current with network and infrastructure technologies through various methods
Propose cost-effective alternatives to be implemented as per the organisation’s requirements.
Perform any other cognate duties as requested by management.


Degree or Master in ICT / Computer Science Engineering / IT Security or equivalent
Current CCNP/NSE4 or NSE7 certificate level preferred
Knowledge and hands-on experience with firewalls: Cisco ASA, Juniper, Fortinet and Peplink
Extensive hands-on experience and knowledge with a variety of routing protocols and network concepts including MPLS, BGP, HSRP, STP, RIP, OSPF, VLANs design, VTP, GRE / IPSec and inter-vlan routing on Layer-3 switches will be a definite advantage
Supported/implemented a Network Access Control system deployed across both wired and wireless network
Strong knowledge and experience with configuring QoS, ACL, load balancer and traffic shaping.
Knowledge of ADC and load-balancer such as BIP-IP F5, Citrix and FortiADC would be a plus.
VDI Platform and XenApp infrastructure knowledge would be an advantage.
Experience in disaster recovery infrastructure and experience with VoIP technologies will be an advantage.
Minimum 3 years’ working experience in a similar position including IP Networks, multipoint WAN connectivity.
Knowledge, Skills and Attributes:

Solid knowledge of TCP/IP, VPN, DHCP, DNS, Routing, Switching NAT, network security and firewall concepts is mandatory
Systematic approach to documentation and reporting and adherence to procedures and policies
Ability to understand firewall rules/policies for review and remediate where necessary.
Excellent analytical and troubleshooting skills with “can do” attitude to build on and improve the network infrastructure and effectiveness within the department
Initiative - Manages work activities according to the changing priorities of the organisation
Commitment and Collaboration - Consults colleagues, users and other stakeholders and acts accordingly in response to their concerns
Analysis  and innovation - Has the ability to step back and review the approach
Good planning, organisation skills and good analytical skills
Ability to follow standard change management processes. Document and evaluate impact of required changes to the various networked systems. Plan, schedule and communicate changes to be implemented.
Ability to prioritise, schedule workload and to multi-task
Ability to work under pressure and during odd hours to meet deadlines
Solid teamwork and interpersonal skills.
Result orientated and active team player with leadership qualities.


- Attractive salary package

- Medical insurance

- Bi-annual performance bonus

- Work from Home in rotary mode

- Morning transport facility

- Fixed French working hours: 10h00-19h00/10h30-19h30 with Week End off.

Job Overview
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