CUSTOMER SUPPORT

Profile:

Does this sound like you...?

• You love learning and working as part of a team.
• You are passionate and curious about financial trading and trying to keep up with market news and trends.
• You are passionate about problem-solving and delivering exceptional customer service.
• You enjoy being part of group projects and forming incredible relationships.

What you will learn?

• Security: Ensuring the security of clients' accounts and personal information is paramount. You will be trained to identify and address security threats and assist clients in securing their accounts.
• Trade Execution Support: You will have to provide assistance with trade execution, helping clients place orders and placing orders on behalf of clients, understand order types and navigate trading platforms.
• Technical Support: With the usage of online trading platforms, technical issues can arise. Customer support should be equipped to help clients troubleshoot and resolve platform-related problems.
• Compliance and Regulation: Customer support staff should be knowledgeable about industry regulations and compliance requirements. They should be able to address questions related to account security, data privacy and regulatory matters.
• Education: Providing educational resources and guidance to clients can help them make informed investment decisions. To offer webinars, articles, videos and other educational materials.
• Conflict resolution: Handling customer complaints and disputes is a critical function of customer support. We must have procedures in place to address and resolve client concerns fairly and transparently.

You must

• Speak English Fluently!!! - level C1 at least. Additional languages are a big plus!
• Ideally have experience in dealing with customers.
• Be motivated to learn.
• Have resilience and be adaptable.
• Love problem solving and helping people.
• Have full working rights in Mauritius.
• Be able to work on your agreed work shift.

Advantages:

Office perks

• Brand new funky office environment
• Tea, Coffee and Water

Other benefits

• Medical insurance
• Extra pay when working on public holidays
• Competitive salary, between Rs 25,000 - Rs 50,000 depending on experience