The Assistant Level 1– Payment Acquiring is responsible for providing back-office support to the Payment Acquiring team. He/She will ensure the prompt and accurate handling of all merchant requests, committed to quick resolutions of queries whilst providing timely feedback to all stakeholders.

Tagged as: cards and payments, merchant management, payment acquiring


Key Responsibilities:

  • Resolve all merchants queries, whether hardware, software or system bases, escalating to team leader/managers & provide timely feedback.
  • To undertake relevant procedures for merchant payment on daily basis or on defined frequency
  • Creation of relevant merchant records on required systems
  • Conduct visits to Merchant and ensure agreed level of service is met
  • Prepare terminals for deployment at merchants sites, including installation of the system, security keys, relevant applications and configurations
  • Document and build knowledge base on the support issues
  • Ensure adherence to relevant internal/external policies, compliance and procedures (Company’s, Associations & Regulators)
  • Maintain a good and proper record of Merchants files & perform Merchant KYC remediation as required
  • Follow the day-to-day operations related to own jobs in the acquiring team to ensure continuity of work

Candidate profile:

  • Minimum Higher School certificate. A Diploma/Degree can be an advantage.
  • At least 1 - 2 years of related experience.
  • Strong IT skills
  • Adept at communication and negotiation
  • Understanding of Banking and Finance industry
Job Overview
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Sign in

Sign Up

Forgotten Password