Assistant Level 1 – Payment Acquiring

Profile:

Key Responsibilities:

• Resolve all merchants queries, whether hardware, software or system bases, escalating to team leader/managers & provide timely feedback.
• To undertake relevant procedures for merchant payment on daily basis or on defined frequency
• Creation of relevant merchant records on required systems
• Conduct visits to Merchant and ensure agreed level of service is met
• Prepare terminals for deployment at merchants sites, including installation of the system, security keys, relevant applications and configurations
• Document and build knowledge base on the support issues
• Ensure adherence to relevant internal/external policies, compliance and procedures (Company’s, Associations & Regulators)
• Maintain a good and proper record of Merchants files & perform Merchant KYC remediation as required
• Follow the day-to-day operations related to own jobs in the acquiring team to ensure continuity of work

Candidate profile:

• Minimum Higher School certificate. A Diploma/Degree can be an advantage.
• At least 1 - 2 years of related experience.
• Strong IT skills
• Adept at communication and negotiation
• Understanding of Banking and Finance industry