Our client, importer and distributor of a world-wide known brand of luxury gym machines in the Indian Ocean, seeks its future Logistics and Services Manager.

Your overall objectives will be to :

  • Ensure efficient operations of stock movement from customer order to successful delivery
  • Drive the services division’s (TG Care) turnover and profitability
  • Have an in depth understanding of the TG products, to be able to speak with confidence with clients about its functioning and even repairs required
  • Record, coordinate and manage orders placed with key equipment suppliers from placement of order to arrival at client



1. Order & Logistics management 

  • To record, coordinate and manage orders placed with key stock suppliers from placement of order to arrival at client
  • Placement of purchase orders at key suppliers
  • Tracking of status of order from placement of order to delivery at client
  • Recording of purchase orders, goods received and deliveries on SAP
  • Report back to management as to status of goods ordered
  • Warranty claims
  • Manage 10 point TG care communication plan with Customers notifying them of status of order at certain trigger points


2. Warehousing and Stock management

  • Physical inventory control
  • Stock takes from time to time with reconciliation to inventory per SAP and resolving reconciling items


3. TG Care service calls

  • Opening Job Cards for technical call outs
  • Update Job Cards with feedback from technicians
  • Order the required items required


4. Technical knowledge about equipment

  • Learning about Technogym Products and services and keeping up to date with changes. Passing TG e-learning level 1 exam
  • Knowing the various parts down to the smallest detail of each equipment piece
  • Support technicians with identifying spare parts needed


5. Continuous Improvement of Systems and Procedures

  • Streamline back-office and operational processes and procedures
  • Implementation of Technogym cultural model
  • Company policies and procedures implementation and localization
  • Compliant to Corporate Governance


6. Service Contract development

  • All activities related to the sale of service contracts
  • Managing procedures for renewing contracts about to expire


7. General office support

  • Perform general office support function as requested by management
  • You graduated from a Post High school studies in Logistics and / or technical field.

You have experience in:

  • Logistics or shipping management
  • Technician in the field of gym equipment / vehicle / machinery
  • Customer care interaction
  • Warehousing operations
  • ERP system similar to SAP

You have skills in:

  • “Service Business” approach
  • “Repair business” expertise
  • Long term customer relationship approach
  • Computer literacy including – advanced level
  • MS Office – Outlook, Excel, Word, PowerPoint
  • ERP software such as SAP
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Fluent in English – written and spoken
  • Fluent in either Creole or French - spoken
  • Time and project management
  • Team player and being able to motivate staff
  • Although this position oversees the very interesting yet challenging function of tracking all the equipment across the globe – from Italy, South Africa, Mauritius, Seychelles, Madagascar, Reunion and other African countries, a high level of technical insight is required. It is foreseeable that this person would go out to the clients with the technicians on a weekly basis to eventually know all about the actual equipment, its operational functions and the parts that it is made up of.

Your personality :

  • Self-starter and internally motivated to excel
  • Problem solving approach to challenges and bringing it to full resolution
  • Be able to work with in a pleasant manner with a variety of people
  • Have a natural flair for technical aspects
  • Can work under pressure
  • Be able to follow guidelines, processes and procedures
Job Overview
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