Our client, importer and distributor of a world-wide known brand of luxury gym machines in the Indian Ocean, seeks its future Logistics and Services Manager.

Your overall objectives will be to :

  • Ensure efficient operations of stock movement from customer order to successful delivery
  • Drive the services division’s (TG Care) turnover and profitability
  • Have an in depth understanding of the TG products, to be able to speak with confidence with clients about its functioning and even repairs required
  • Record, coordinate and manage orders placed with key equipment suppliers from placement of order to arrival at client

 

MISSIONS

1. Order & Logistics management 

  • To record, coordinate and manage orders placed with key stock suppliers from placement of order to arrival at client
  • Placement of purchase orders at key suppliers
  • Tracking of status of order from placement of order to delivery at client
  • Recording of purchase orders, goods received and deliveries on SAP
  • Report back to management as to status of goods ordered
  • Warranty claims
  • Manage 10 point TG care communication plan with Customers notifying them of status of order at certain trigger points

 

2. Warehousing and Stock management

  • Physical inventory control
  • Stock takes from time to time with reconciliation to inventory per SAP and resolving reconciling items

 

3. TG Care service calls

  • Opening Job Cards for technical call outs
  • Update Job Cards with feedback from technicians
  • Order the required items required

 

4. Technical knowledge about equipment

  • Learning about Technogym Products and services and keeping up to date with changes. Passing TG e-learning level 1 exam
  • Knowing the various parts down to the smallest detail of each equipment piece
  • Support technicians with identifying spare parts needed

 

5. Continuous Improvement of Systems and Procedures

  • Streamline back-office and operational processes and procedures
  • Implementation of Technogym cultural model
  • Company policies and procedures implementation and localization
  • Compliant to Corporate Governance

 

6. Service Contract development

  • All activities related to the sale of service contracts
  • Managing procedures for renewing contracts about to expire

 

7. General office support

  • Perform general office support function as requested by management
Profile:
  • You graduated from a Post High school studies in Logistics and / or technical field.

You have experience in:

  • Logistics or shipping management
  • Technician in the field of gym equipment / vehicle / machinery
  • Customer care interaction
  • Warehousing operations
  • ERP system similar to SAP

You have skills in:

  • “Service Business” approach
  • “Repair business” expertise
  • Long term customer relationship approach
  • Computer literacy including – advanced level
  • MS Office – Outlook, Excel, Word, PowerPoint
  • ERP software such as SAP
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Fluent in English – written and spoken
  • Fluent in either Creole or French - spoken
  • Time and project management
  • Team player and being able to motivate staff
  • Although this position oversees the very interesting yet challenging function of tracking all the equipment across the globe – from Italy, South Africa, Mauritius, Seychelles, Madagascar, Reunion and other African countries, a high level of technical insight is required. It is foreseeable that this person would go out to the clients with the technicians on a weekly basis to eventually know all about the actual equipment, its operational functions and the parts that it is made up of.

Your personality :

  • Self-starter and internally motivated to excel
  • Problem solving approach to challenges and bringing it to full resolution
  • Be able to work with in a pleasant manner with a variety of people
  • Have a natural flair for technical aspects
  • Can work under pressure
  • Be able to follow guidelines, processes and procedures
Job Overview
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Sign in

Sign Up

Forgotten Password

Cart

Cart

Share