As an Engineer in support, you will need to work on improving the database and provide customers with assistance in using and tuning Event Store, diagnose and troubleshoot problems, and be a representative of the support team to them. The location for this role is to be based in Mauritius.

RESPONSIBILITIES:

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues involving distributed databases.
  • Providing bug fixes and improvements to the database.
  • Be able to handle issues of a high level of technicality around databases internals and networking.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Providing feedback to product teams.
  • Prioritizing and managing several open issues at one time.
  • Documenting technical knowledge in the form of notes and manuals.

Tagged as: engineer

Profile:
  • 2 years of software development experience.
  • Bachelor's Degree in Computer Science or equivalent.
  • Ability to diagnose and troubleshoot technical issues.
  • Excellent understanding of computer systems.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Good operational knowledge of Linux and/or Windows.
  • A background in .NET Framework would be beneficial.
  • Knowledge of Event Store and Event Sourcing would be beneficial but not essential.
Job Overview
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