CUSTOMER SUCCESS MANAGER

As a Customer Success Manager, your job is to ensure that LittleBIG Connection is an essential product and brings added value in terms of intellectual purchase for the Client.

Responsibilities:

• Building Client skills and use of LittleBIG Connection features
• Ensuring Clients’ success by monitoring their experience through their lifecycle on LittleBIG Connection
• Comprehend the Client business processes by performing online workshops and brainstorming sessions
• Maintaining relationships ‘high and wide’ within the Client’s organization
• Collaborating regularly with Sales Executives to maximize their ability to upsell and cross-sell
• Working closely with the Product team to suggest new features that will improve LittleBIG Connection’s solutions and enhance your
• Clients’ satisfaction
• Working closely with marketing so that your Clients can share their LittleBIG enthusiasm around them