As a Customer Success Manager, your job is to ensure that LittleBIG Connection is an essential product and brings added value in terms of intellectual purchase for the Client.
- Building Client skills and use of LittleBIG Connection features
- Ensuring Clients’ success by monitoring their experience through their lifecycle on LittleBIG Connection
- Comprehend the Client business processes by performing online workshops and brainstorming sessions
- Maintaining relationships ‘high and wide’ within the Client’s organization
- Collaborating regularly with Sales Executives to maximize their ability to upsell and cross-sell
- Working closely with the Product team to suggest new features that will improve LittleBIG Connection’s solutions and enhance your
- Clients’ satisfaction
- Working closely with marketing so that your Clients can share their LittleBIG enthusiasm around them
- Have a bachelor’s degree in Business Administration or any similar field, or any relevant experience
- Be full of enthusiasm, dynamic, and possess great relationship skills
- Be curious and eager to learn the features of a SaaS product from scratch
- ️Have excellent oral and written communication skills in English and French (a 3rd language is a plus).
- Be able to tackle complexity and detail oriented
- Be able to deliver in a non-structured environment and keep the focus
- Experience in Client Relationship Management/Account Management would be a plus