Permanent contract

INTERNAL TOUR GUIDE

Expiration Date: October 9, 2023

Greet and welcome guests upon arrival.
Inform and advise clients as needed and answer questions to the best of your ability.
Work towards creating an interactive and safe environment for all guests.
Conduct tours and/ or visits.
Build and maintain a good knowledge of the Château and the history of Domaine de Labourdonnais.
Invite and encourage customers to complete the entire visit and to stop by La Boutique du Château.
Host leisure activities such as visit of la petite ferme, blind tasting, tasting, rum making, treasure hunts and other similar events.
Look after the maintenance and cleanliness of the château and inform the Supervisor if there is any shortcoming.
Help at La boutique du Château or at ticketing when needed.
Manage complaints, if any, in a professional manner.
Assist during events when needed.
Perform any other cognate duties as assigned.
Customer Service
Promote positive customer experience by ensuring that the Château and its facilities (including toilets) are kept clean at all times.
Ensure customers are satisfied by the products and service by regularly requesting feedback and seeking their opinions.
Ensure a good relationship with customers at all times.
Work as part of the team to ensure achievement of targets and quality service.

Ability to develop constructive interpersonal relationships with colleagues and customers.
Customer driven.
Problem-solving skills.
Good listening and communication skills.
Ability to work under pressure.
Ability to work additional hours on special occasions.
Maintain a good professional physical appearance.
Fluent in French and English.

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