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Meet & greet guests with great care and attention upon arrival and bid farewell upon departure.
Escorts guests to their allocated room and explain the facilities and room features.
Work and coordinate closely and collaboratively with all departments.
Take guest feedback on their stay in the hotel. If complaints, take immediate actions to resolve issues by finding solutions.
Maintains an active presence in the hotel lobby to greet and assist incoming guests. Ensure that administrative procedures never take priority over guest relations.
Give courtesy calls and update “Notes” on HMS for performance monitor daily.
Records daily activities and complaints in the FO logbook and informs the respective department heads for immediate actions.
Maintain complete knowledge of “You & Me Moments”.
Be aware of events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.
Promote upselling and any special promotions going on.

Guest Experience Assistant

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