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  • Meet & greet guests with great care and attention upon arrival and bid farewell upon departure.
  • Escorts guests to their allocated room and explain the facilities and room features.
  • Work and coordinate closely and collaboratively with all departments.
  • Take guest feedback on their stay in the hotel. If complaints, take immediate actions to resolve issues by finding solutions.
  • Maintains an active presence in the hotel lobby to greet and assist incoming guests. Ensure that administrative procedures never take priority over guest relations.
  • Give courtesy calls and update “Notes” on HMS for performance monitor daily.
  • Records daily activities and complaints in the FO logbook and informs the respective department heads for immediate actions.
  • Maintain complete knowledge of “You & Me Moments”.
  • Be aware of events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.
  • Promote upselling and any special promotions going on.
Profile:
  •  Qualifications SC
  •  1 to 2 years’ experience as Guest Experience Assistant
  •  A positive attitude and excellent communication skills
  •  Computer knowledge and experience in MS programs
Job Overview
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