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Permanent contract

GUEST EXPERIENCE ASSISTANT

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Expiration Date: September 30, 2023

ZILWA ATTITUDE

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  • Meet & greet guests with great care and attention upon arrival and bid farewell upon departure.
  • Escorts guests to their allocated room and explain the facilities and room features.
  • Work and coordinate closely and collaboratively with all departments.
  • Take guest feedback on their stay in the hotel. If complaints, take immediate actions to resolve issues by finding solutions.
  • Maintains an active presence in the hotel lobby to greet and assist incoming guests. Ensure that administrative procedures never take priority over guest relations.
  • Give courtesy calls and update “Notes” on HMS for performance monitor daily
  • Records daily activities and complaints in the FO logbook and informs the respective department heads for immediate actions
  • Maintain complete knowledge of “You & Me Moments”.
  • Be aware of events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.
  • Promote upselling and any special promotions going on.
Profile:
  • Qualifications: SC
  • Experience as Guest Relation Officer
  • A posiive attitude and excellent communication skills
  • Computer knowledge and experience in MS programs
Recruitment Process:

Feel free to apply through CareerHub or contact us on the following number:

📞 5 945 5159

🕒 between 08.30 AM - 04.00 PM (Monday to Friday) or

🕒 between 08.30 AM - 12.00 PM (Saturday)

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