Coastal Hardware is looking for a customer focused Retail Assistant who has extensive experience working in a building materials/ hardware store or company. We are looking for passionate retail assistant to provide excellent customer service and meet sales quotas for our business. This position will be based in Grand Bay Mauritius.

The candidate needs to be able to be self-motivated and driven, a person who is constantly looking at new and improved ways to pursue and understand the needs of customers to ultimately drive and increase sales.

Duties:

·         Greet, welcome and direct customers accordingly

·         Answer customers’ questions about specific products/services

·         Provide customers with accurate information (e.g., product features, pricing, and after-sales services)

·         Inform customers about discounts and special offers

·         Conduct price and feature comparisons to facilitate purchasing

·         Cross and upselling of products

·         Drive sales through engagement and sharing product knowledge

·         Inventory control

·         Manage returns of merchandise

·         Provide customer feedback to the Sales Manager

·         Stay abreast with new products/services

Profile:

We are looking for someone with the following experience:

·         Previous exposure within the Retail environment and experience/knowledge in the hardware industry

·         Takes accountability for sales in the store: plan, organize and drive day to day sales activities to meet objectives

·         Minimum 3 years retail sales experience in a building materials supply company is advantageous

·         Experience and knowledge of the product range that Coastal Hardware sells

·         Proven sales track record

We are looking for someone who exudes the following characteristics:

·         Strong verbal and communication skills

·         Customer centricity

·         Sales orientated

·         Excellent negotiation skills and highly persuasive

·         Vibrant and tenacious

·         Excellent relationship building skills

·         Fluent in French and English, written and spoken

·         Enjoys challenges and quick to spot opportunity

·         Positive mindset

Recruitment Process:

If you believe you fulfill the above mentioned criteria please can you send through a copy of your CV to Terrence Lovett on gm@coastal.mu

Job Overview
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