IT SUPPORT ENGINEER
We are looking for an IT Support Engineer to join our technical department. You will be responsible for supporting and maintaining our client’s IT Infrastructure while giving an excellent customer experience.
The job entails giving remote support from the office based at Ebene, and travel to client’s site for on-site intervention.
Installing and configuring hardware and software components to ensure usability.
Upgrading the entire system to enable compatible software on all computers.
Installing and upgrading anti-virus software to ensure security at the user level.
Configuring and maintaining the networked computer system, including hardware, system software, and applications.
Ensuring data is stored securely and backed up regularly.
Diagnosing and resolving hardware, software, networking, and system issues when they arise.
Replacing and upgrading defective or outdated components when necessary.
Monitoring system performance to ensure everything runs smoothly and securely.
Researching and recommending new approaches to improve the networked computer system.
Providing technical support when requested.
Documenting any processes which employees need to follow in order to successfully work within our computing system.
Consulting with IT managers and other departments as required.
Providing IT assistance to staff and customers.
Training end-users on hardware functionality and software programs.
Resolving logged errors in a timely manner.
Updating computer software. as well as upgrading hardware and systems.
Maintaining databases and ensuring system security.
Keeping track of technological advancements and trends in IT support.
Server & Firewall Administration
The ideal candidate will have:
Bachelor’s Degree in Computer Science or any equivalent qualification;
At least 3 years experience in a customer-facing environment for Support Level 2 & 3;
Good Knowledge of Microsoft Solutions
Fully Conversant with Servers, Firewall, Microsoft 365, Azure
Valid Driving License (Having your own vehicle would be an advantage)
Salary up to Rs. 45,000 per month depending on qualifications and experience
Health & Pension Benefits