Aftersales Customer Experience Advisor

Profile:

Role Responsibilities
- Ability to identify the nature of queries, inform, advise and propose relevant course of actions.
- Capable to demonstrate strong communication skills through emails and telephone calls.
- Make use of relevant business processes and online tools to follow up with the queries.
- To maintain and develop quality relationships with the company's stakeholders.
- Regular reporting required to the hierarchy for continuous improvement.
- Provide administrative support to the team as and when needed

Pre-Requisites:
- Excellent level of English (both written and spoken)
- At ease with formal email writing and calls
- Attention to details
- Energetic and proactive in approach to work
- Active listening, attentiveness, effective communication and conflict resolution skills
- Well-organised, responsible, reliable, professional and good work ethics
- Customer and results oriented

Technical and Business Skills:
- Minimum requirement: Diploma
- English language certification (A or B in General paper HSC) or IELTS or any other relevant recognition
- Knowledge or experience in customer service processes or related area
- Additional marketing and administrative skills would be a plus
- Knowledge of ticketing systems would be an advantage

Benefits:
- Attractive salary + Transport + Performance bonus
- On-the-job training will be provided

Working Hours:
Monday to Friday (11 30  to 20 00)
Saturday Half-day (Rota-Basis)