Business description:

Our client specialised in IT outsourcing is looking for a highly motivated and experienced IT technician with good knowledge and understanding of MS Windows infra and network, to provide support to their customers. Candidates should have at least 3 years of experience in IT Support and be available to work outside normal business hours

Duties : 

  • Provide technical support/ incident resolution (workstations and infrastructure) while respecting defined SLAs
  • Use the ticketing system to keep track of your work, provide timely updates to customers and for proper follow-up purposes
  • Respond promptly to alarms generated by the monitoring system
  • Perform updates on the pool of IT equipment of our customers
  • Report/ follow up on material replacement with third parties
  • Participate actively in migration and/or new infrastructure implementation for existing and/or new customers
  • Create and maintain documentation
  • To configure hardware and workstations software and provide preventive measures and technical support thereon
  • Participate actively in discussions.
  • Good knowledge of Microsoft AD and Azure AD is a must
  • Good knowledge of Office 365 administration including SharePoint (must)
  • Good knowledge of Microsoft Windows 10 and Microsoft Windows Servers
  • Fluency in French and English both speaking and writing is a MUST
  • Good interpersonal and communication skills.
  • Team player
  • Must be highly organized, detail oriented and have logical thinking
  • Excellent communication, organizational and analytical skills
  • Incident diagnosing and solving skills
  • Ability to work under pressure and meet tight deadlines
  • Be customer oriented and willing to provide the best quality services to our customers

Qualifications/ knowledge:

  • Minimum qualification: diploma in computer science or equivalent.
  • Having at least one of the below will be an advantage: o Microsoft related certificates. o CCNA certification
  • Equivalent proven experiences can also be considered
  • Rs 30k-35K - Human size company
  • Pleasant, non-hectic workload - Hands on new technologies like Azure AD, Office 365
  • 100% Medical insurance offered by the company after confirmation.
  • 2 days work from home after confirmation
Job Overview
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