Permanent contract
IT Support Specialist
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Expiration Date:
September 25, 2023
Business description:
Our client specialised in IT outsourcing is looking for a highly motivated and experienced IT technician with good knowledge and understanding of MS Windows infra and network, to provide support to their customers. Candidates should have at least 3 years of experience in IT Support and be available to work outside normal business hours
Duties :
- Provide technical support/ incident resolution (workstations and infrastructure) while respecting defined SLAs
- Use the ticketing system to keep track of your work, provide timely updates to customers and for proper follow-up purposes
- Respond promptly to alarms generated by the monitoring system
- Perform updates on the pool of IT equipment of our customers
- Report/ follow up on material replacement with third parties
- Participate actively in migration and/or new infrastructure implementation for existing and/or new customers
- Create and maintain documentation
- To configure hardware and workstations software and provide preventive measures and technical support thereon
- Participate actively in discussions.
Profile:
- Good knowledge of Microsoft AD and Azure AD is a must
- Good knowledge of Office 365 administration including SharePoint (must)
- Good knowledge of Microsoft Windows 10 and Microsoft Windows Servers
- Fluency in French and English both speaking and writing is a MUST
- Good interpersonal and communication skills.
- Team player
- Must be highly organized, detail oriented and have logical thinking
- Excellent communication, organizational and analytical skills
- Incident diagnosing and solving skills
- Ability to work under pressure and meet tight deadlines
- Be customer oriented and willing to provide the best quality services to our customers
Qualifications/ knowledge:
- Minimum qualification: diploma in computer science or equivalent.
- Having at least one of the below will be an advantage: o Microsoft related certificates. o CCNA certification
- Equivalent proven experiences can also be considered
Advantages:
- Rs 30k-35K - Human size company
- Pleasant, non-hectic workload - Hands on new technologies like Azure AD, Office 365
- 100% Medical insurance offered by the company after confirmation.
- 2 days work from home after confirmation
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