Key responsabilities :
  • Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule.
  • Attend to information requests from customers and track the status of consignments on the system.
  • Handle operational queries with a sense of urgency and deliver an accurate final job.
  • Support the organization to achieve full compliance with corporate sustainability standards and focused on quality.
  • Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.
  • Take steps to improve performance based on coaching.
  • Provide information on products and services via email.
  • Record customer data and feedback.
Profile:
  • Fluency in German is essential, both written & spoken.
  • Good email and phone etiquette.
  • Active listening skills.
  • Detail-oriented and analytical.
  • Quick thinker.
  • Positive ‘can-do’ approach.
  • Computer literate (Microsoft excel, Word).
  • Flexibility in terms of working hours.
  • Good time management.
  • Good understanding of customer requests in German Language and ability to provide customers with proper & accurate response.
  • Key / Process data according to customer specifications and as per Job Instruction Manuals.

 

Academic qualifications :
  • HSC or Diploma Holders.
  • 6 months – 2years of relevant experience.
  • Proven customer service acumen will be an advantage.

 

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Job Overview
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