Incorporated in October 2011, our client operates in the Security sector.

Reporting to the General Manager, your main duty is to provide a professional and timely response service to our customers. As a manager, you will monitor the day to day activities and work for the development of the department.

 

Missions :

Over and above the Alarm Operators duties, the Alarm Control Centre Manager shall:

• Draw the monthly roster of the Alarm Operators.

• Supervise, provide regular training, and monitor the performance of the Alarm Operators.

• Perform regular evaluations of the Alarm Operators.

• Implement procedures, rules & regulations and ensure the adherence from the Alarm Operators.

• Ensure the professionalism and full commitment of the Alarm Operators for the security of the customers.

• Work on building good team spirit within the Alarm Operators and keep them motivated.

• Answers inquiries and questions from customers related to the monitoring services and

other related information. Attend complaints, report, and implement remedial actions.

• Expand market awareness and promote the services, technologies, and software of the company.

• Maintain records of the customers, follow-up and manage closely the database.

• Ensure that filing of all customer contracts is done properly.

• Do the utmost to achieve and exceed the sales, operations, and service targets.

• Monitor the costs and expenses of the department.

• Travel to locations to inspect the new sites, report anomalies to the concerned persons.

• Oversees, facilitates and commission new customers & connections to the services.

• Participate in the learning and development of new services & technologies and send proposals to Management.

• Ensure the proper grooming and wearing of uniforms by the Alarm Operators.

• Ensure that the monitoring equipment’s are always in good condition & report any anomalies to Management.

• Manage the GPS tracking software, set parameters and provide report of the company’s fleet.

• Follow-up of licences, upgrading and implementation of the different software in use for the monitoring.

• Provide monthly Sales, Service and Operations report to Management / Direction.

• Be available 24/7 on mobile phone in case of emergencies.

• Make random but regular night checks.

• Provide assistance to HR department in training of new guards.

• Provide assistance as and when required to HR department in Job fairs.

• Integrity and honesty towards the company must prevail.

Profile:

The Alarm Control Centre Manager needs to be a good leader, an effective communicator who liaise with customers, employees, and other managers of the company.

● Minimum 5 years’ experience in customer service.

● Preference will be given to candidates who also have an experience in Alarm system.

Job Overview
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