Permanent contract

COMMUNITY MANAGER (H/F)

Expiration Date: July 1, 2023

Our client is a leading group in Mauritius.

Duties :

Take ownership of all social media accounts on Facebook, LinkedIn, Instagram for our Group (and its clusters).
Implement the social media strategies on every social media platform.
Get a clear comprehension of the editorial line and prepare posts caption in French, English, and Mauritian Creole (sometimes).
Ensure brands consistency with the Communication department.
Monitor the performances of each page with KPIs measure for ROA (Return on Attention).
Monitor constantly the comments and messages and reply in a timely manner.
Prepare the monthly SMM reports & plannings.
Ensure a good coverage before, during and after events, activities, or sponsoring initiatives.
Coordinate the good implementation and follow-ups of digital marketing campaigns on social medias.
Liaise with all teams to stay update on any evolution, news, or updates.
Monitor competitors on social media, identify the threats and opportunities and propose actions plans to ensure the growth of both communities and engagement rate.
Stay up to date on any digital or technological evolution that could be an added value to the company and its ecosystem.

Proven 3 years of work experience as a Digital Media Specialist or Community Manager.
Experience with visual communication principles.
Excellent knowledge of social medias, digital good practices, and technological evolutions.
Excellent written communication skills in English, French, and Creole (when applicable).
Excellent analytical and project management skills.
An ability to multitask and perform under tight deadlines.
Strong verbal communication skills.
BSc degree in Marketing, Communication, Digital, or relevant field.
Strong ability to understand website traffic and customer engagement metrics.
Attention to detail, spelling and grammar.
Very strong organisational skills.

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