OPERATIONS MANAGER

As Operation Manager, you are required to:

• Coaches and trains shift managers, assistant managers, and managers on operational excellence.
• Helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of team members.
• Develops and maintains staffing levels for managers and assistant managers. Implements management training.
• Provides leadership to Managers and staff to ensure compliance with standards, as outlined in the Subway@ Operations Manual, and applicable government regulations.
• Ensures that correct operational procedures are followed and takes corrective action if necessary.
• Works with staff to achieve sales goals, using available reports to identify opportunities.
• Supports local and national marketing initiatives.
• Completes University of Subway® courses as directed.
• Conduct daily, weekly, monthly business reviews on each of the stores
• Ensure profitability of restaurants by reviewing all weekly and periodic paperwork
• Ensure that all controls are in place and all reported numbers are accurate
• Set goals with individual store managers
• Promote company culture, values and mission with integrity
• Attend all meetings and other business functions as mandated by the Company
• Use management information tools and analysing paperwork on a daily, weekly and periodic basis, to identify and address trends and issues in store performance
• Challenge and inspire store managers to achieve business results and KPI’s
• Provide store managers with coaching, feedback and developmental opportunities to build effective teams
• Assists in the recruitment process