As Operation Manager, you are required to:

  • Coaches and trains shift managers, assistant managers, and managers on operational excellence.
  • Helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of team members.
  • Develops and maintains staffing levels for managers and assistant managers. Implements management training.
  • Provides leadership to Managers and staff to ensure compliance with standards, as outlined in the Subway@ Operations Manual, and applicable government regulations.
  • Ensures that correct operational procedures are followed and takes corrective action if necessary.
  • Works with staff to achieve sales goals, using available reports to identify opportunities.
  • Supports local and national marketing initiatives.
  • Completes University of Subway® courses as directed.
  • Conduct daily, weekly, monthly business reviews on each of the stores
  • Ensure profitability of restaurants by reviewing all weekly and periodic paperwork
  • Ensure that all controls are in place and all reported numbers are accurate
  • Set goals with individual store managers
  • Promote company culture, values and mission with integrity
  • Attend all meetings and other business functions as mandated by the Company
  • Use management information tools and analysing paperwork on a daily, weekly and periodic basis, to identify and address trends and issues in store performance
  • Challenge and inspire store managers to achieve business results and KPI’s
  • Provide store managers with coaching, feedback and developmental opportunities to build effective teams
  • Assists in the recruitment process
  • Previous experience in a team supervision in the retail or F&B sector.
  • Excellent communication skills, both verbal and written.
  • High School Diploma.
  • Strong leadership and management skills.
  • Good interpersonal and conflict resolution skills.
  • Basic knowledge of accounting.
  • Strong customer focus and decision-making skills.
Job Overview
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