• Utiliser la manière de communiquer la plus appropriée en fonction des différents correspondants téléphoniques.
  • Etablir de bonnes relations entre la société et les différents correspondants téléphoniques.
  • Etablir le bon protocole téléphonique pour satisfaire aux diverses situations des clients.
  • Etablir les actions appropriées pour contrôler efficacement un appel téléphonique.
  • Répondre aux engagements de nos client.
  • Fournir des services de qualité sur l’ensemble des canaux de communication en tant que receveur.
  • Utiliser une approche efficace pour gérer des tâches téléphoniques spécifiques comme le transfert d’appels, la prise de message, le rappel, l’attente etc.

Tagged as: customer sales representative, sales and after sales representative



Xceed, leading business process outsourcing (BPO) service provider, was built in 2001 to help clients around the world succeed in meeting the requirements of the rapidly evolving global market.

Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions.

Xceed eyes expansion as a goal and a vision, as it connects four continents in eight languages through six state-of-the-art centers in Egypt and a contact center in Morocco and Mauritius.

The company, which is fully owned by Telecom Egypt, has an overall operating capacity of more than 7000 web-enabled multichannel workstations, devotedly serving key government accounts, Fortune Global 500 firms and a growing network of top industry clients.

A BPO service providers in Egypt and the MENA region with a vast experience in offering consultancy services to both start-ups and big players. Our top-tier experts will understand and analyze your business, and will provide business and IT consulting services in order to develop and maintain adequate support management systems. Our low-risk solutions are cost-effective and easily scalable.

State-owned Telecom Egypt is the sole owner of Xceed, one of two information technology giants. As part of a solid expansion plan, Xceed has established two sister companies in Morocco and Mauritius with 100 percent ownership.

Xceed’s dedication to providing reliable, secure and efficient customer management services to its clients have reaped rapid growth and great results this year. Since the beginning of 2017, Xceed’s client base leapt around 40 percent compared to a year earlier.

We cover most key sectors including the telecommunications, automotive and real estate sectors, in addition to financial services and government entities.

  • Une prise en charge du transport à l'aller et au retour.
  • Une formation avec une rémunération.
  • Des formations continues et un accompagnement managérial pour vous aider dans votre progression.
  • La possibilité réelle d'évoluer vers des postes à responsabilités
  • Une assurance santé prise en charge  par l'entreprise après confirmation.
  • Poste en CDI.
Recruitment Process:

Si votre profil correspond à notre recherche, n’attendez plus, envoyez-nous votre CV et Lettre de motivation.

Vous pouvez aussi contacter le département Recrutement au +230 6598890 (fixe) pour des informations complémentaires.

Veuillez nous contacter sur ces horaires d’ouverture: Lundi à Vendredi 09h00 -18h00.

Job Overview
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