Engineering Jobs

Within the Support 2nd line team you are responsible for all internal incoming tickets concerning IT. You are in close contact with 1st line, 3rd line, external partners and the customer. Ownership of problems and issues are key in this job function.

We are looking for a competent 1st line engineer to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them. An excellent 1st line engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The IT Process Engineer is part of the Process Management Squad and is responsible for the design, transition, improvement. Within the IT & Security division, the shared services cluster consists of 4 squads: core operations, identity & access management, output management and process management.

This position is responsible for planning and execution of server technology projects and support at SD Worx. As part of the server operations squad, this position will work closely with peers and internal customers to ensure that service expectations are met.