Canal+ Contact
Company Overview
Canal+ Contact, a subsidiary of Canal+ International, is the expert Customer Relationship Center for the French overseas territories.
Its activities focus on enhancing customer expertise, including Customer Service for both inbound and outbound inquiries, Digital Customer Service, Back Office Support, Technical Assistance, Recovery, Customer Retention, and administrative / support activities.
Company culture and values
At Canal+ Contact, we embody a culture of excellence, empathy, and innovation. Our values drive every interaction, ensuring that both our employees and customers are treated with respect and integrity. We foster an inclusive environment where diversity is celebrated, and collaboration thrives.
Work environment
We work five days a week on a shift system from Monday to Saturday, allowing us to provide round-the-clock support to our customers but also flexible scheduling options to our employees as we prioritize work life-balance. Administrative and support employees primarily work from 10 a.m to 7 p.m.
Imagine starting your day with a panoramic vista that inspires creativity and instills a sense of tranquility. Our office provides a constant reminder of the nature by simply gazing out the window.
We are also in line with our focus on the audiovisual industry displaying programs and movies across our work platforms, to stay updated on the latest contents provided by Canal+.
Imagine starting your day with a panoramic vista that inspires creativity and instills a sense of tranquility. Our office provides a constant reminder of the nature by simply gazing out the window.
We are also in line with our focus on the audiovisual industry displaying programs and movies across our work platforms, to stay updated on the latest contents provided by Canal+.
Leadership approach
At Canal+ Contact, leadership is about empowering every team member to contribute meaningfully.
Our managers and team members encourage "Thinking Out of the Box", fostering a culture of open communication and continuous learning.
Through guidance and support, each employee has the ability to explore their competencies and face bold challenges.
Our managers and team members encourage "Thinking Out of the Box", fostering a culture of open communication and continuous learning.
Through guidance and support, each employee has the ability to explore their competencies and face bold challenges.
Recruitment process
Our process starts with an initial call to get to know each other after your job application has been reviewed.
If you're shortlisted, you'll meet our team face-to-face to discuss your skills and aspirations, our company culture, values and potential fit, including assessments tailored to the role.
Finally, if everything clicks, we'll extend an offer and guide you through our onboarding process.
If you're shortlisted, you'll meet our team face-to-face to discuss your skills and aspirations, our company culture, values and potential fit, including assessments tailored to the role.
Finally, if everything clicks, we'll extend an offer and guide you through our onboarding process.
Why join us ?
Canal+ Contact is more than just a workplace - We are a community committed to empowering our employees to be themselves and face bold challenges.
We believe in investing in our employees' development, offering ample opportunities for career advancement and skill enhancement but also fostering a culture of inclusivity, respect and collaboration.
Joining Canal+ Contact means to be part of a team that's shaping the future of customer service in an ever-evolving industry by exploring new job positions, developing new competencies and staying tuned with technology and the audiovisual industry,
We believe in investing in our employees' development, offering ample opportunities for career advancement and skill enhancement but also fostering a culture of inclusivity, respect and collaboration.
Joining Canal+ Contact means to be part of a team that's shaping the future of customer service in an ever-evolving industry by exploring new job positions, developing new competencies and staying tuned with technology and the audiovisual industry,
Office language
French and Creole