Dishant Ramphul

Solution Delivery COnsultant

My short CV

Insight candidate

My area of expertise
Assisting Global Customer Solution Manager, Product Managers and business regions in the management of the product life cycle from strategic input to tactical activities based on defined product strategies and the roadmap for the defined products’;
Investigate and support new and enhanced product requirements against product and marketing planning;
Be the product expert to better assist delivery teams when they are delivering a solution;
Assist or manage directly with clients the delivery of products and solutions as and when required to expedite product delivery ensuring the client is the highest priority;
Support sales efforts locally with pre-sales and sales support and facilitate product demos where appropriate or required;
Brief and train the sales force and consulting teams, where appropriate, and liaise with both teams to understand individual markets and requirements as the products relate to them;
Provide training when new products or updates are made to ensure sales and consulting teams know how to market and deliver the products;
Project Management from initial scope to final invoicing.
Manage stakeholder communication and expectation at all time.
Development and Technical Ownership.
Interviewing new candidates alongside the Team Lead
Training new joiners in the company
Acting as a Reporting Manager and Project Manager.
Perform EDI mapping to convert Purchase Order into XML or JSON format to be loaded in client SAP system and Reporting Development.
Internal testing as well as External testing with customers.
Provide Two-tier customer support to assist the Global shared services.
OCR mapping and digital conversion of hardcopies.
Understand and action on the requirement of customers.
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